To view our Customer Care Guarantee
Click Here!
 

Customer Care & Workmanship and Material Guarantee

As part of the consideration for the contract identified below, Michael Electric hereby guarantees to the customer or owner of the premises, for a period of one (1) year from the date of completion, that the work performed under said contract was performed in a workmanlike manner and that the material purchased and installed by Michael Electric there under was, when installed, free of inherent manufacturing or mechanical defect, all to the extent and on the conditions herein specifically set forth, that is:
 

Customer Care Systems Guarantee
 

1.

f.  Log of events detailing date of each call made to the respective manufacturer, programmer, or vendor reporting and requesting service on any failed system and the event final resolution, provided:

      (1). The customer notifies Michael Electric by phone, fax, or e-mail within twenty-four  (24) hours of the time of the failure of the system has become apparent.

      (2). No person, firm, or corporation other than Michael Electric or his system subcontractor has, during and since the completion of the work performed or attempted to perform any of the work included in said contract or repaired or attempted to repair any of the work performed by Michael Electric there under; in which case:
 

2.



3.

Upon notification from the system's technician that the cable or any cabling device installed by Michael Electric has tested defective, Michael Electric, at no cost to the customer, shall repair or replace that cable or device within 8 hours of that notification.

Workmanship and Material Guarantee

4.

Michael Electric shall replace, without cost of charge to the owner for either labor or material, such wiring and electrical apparatus installed under said contract as may become defective or unserviceable within the period of the guarantee by reason of any failure of Michael Electric in performing the work in workmanlike manner or by reason of inherent manufacturing or mechanical defect in any material purchased and installed by Michael Electric provided:

a. The customer notifies Michael Electric in writing within ten (10) days of the date of such failure any failure of the system affected  within 24 hours of the date and time such failure has become apparent;

b. Their shall be no responsibility on Michael Electric to replace items such as equipment that is furnished by others;

c. No person, firm, or corporation other than Michael Electric has, during and since the completion of the work performed or attempted to perform any of the work included in said contract or repaired or attempted to repair any of the work performed by Michael Electric there under;

e. The defect or failure was not caused or affected by the improper use or operation of the facilities installed under said contract.
 

5.


6.